Help Centre

Please allow up to 4 business days for orders to dispatch. Orders are fulfilled and dispatched during business hours only, Monday to Friday. Orders are shipped within New Zealand only.

• Orders of $199.99 and over, we provide FREE standard* delivery to any address within New Zealand
• Orders under $199.99, a $9 charge is applied for standard* delivery to any address within New Zealand

*Standard delivery covers regions within the North Island & South Island only. Excluding outer NZ Islands + Pacific Islands. Additional courier costs to get to excluded regions will need to be paid by the customer.

 

All deliveries are with NZ Post or Aramex and ship within New Zealand. Your order will ship from our store in Auckland 1010 or our warehouse in Auckland 2022. Shipping delivery times will vary between 2-10 business days, depending on location through New Zealand. If you would like more specific delivery time frames please refer to the carrier websites https://www.nzpost.co.nz/,   https://www.aramex.co.nz/

 

No deliveries will be made on weekends or holidays. Orders are processed and shipped during business hours only so please note that the mentioned estimate do not include nights, weekends or holidays.

Our Return Policy

We provide easy returns and exchanges for New Zealand orders purchased from https://andfriends.co.nz/  within 30 days of purchase, and up to 14 days after you initiate the return process.

• The item must be in new, unused and as received condition, including original tags and packaging in order to receive a refund or exchange
• Proof of purchase is required (e.g. receipt or online order confirmation number).
• Final Sale items cannot be returned. Final Sale items include gift cards and any items marked as Final Sale on our website.
• Returns are processed in the country of purchase.
• All returns should be shipped with tracking. We are not responsible for items lost during return shipping, and can not process your return until the item is received.
• We may investigate unusually high or suspicious return activity and can restrict an account where the returns process is being misused

Get Started on Your Return

Please contact us, in advance of your intentions to return a product or if you have any concerns so that we can assist you with a smooth transaction. Please provide the following information in your email to us:

• Full Name
• Email
• Order Number
• Product you are returning
• Reason for return
• Exchange or refund preference

Returns are usually processed within 5-7 business days of receipt. Please note that failure to meet any of our return conditions may result in your request for a refund or exchange to be declined.

Please note that only items purchased from https://andfriends.co.nz/ can be returned to And Friends New Zealand for a refund. Items purchased elsewhere must be returned to their original point of purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure the item remains unused and in the original packaging.

Order Changes and Cancellation

 

*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfilment of orders from https://andfriends.co.nz/ is contingent upon product availability and discretion in managing inventory. And Friends New Zealand explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.

Last updated: 19 August 2026

 

About This Document

This website is operated by Compendium Group ("we", "us", "our"). Throughout this site, references to "we", "us" and "our" refer to Compendium Group and its associated brands.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein. These Terms apply to all users, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms, you must not access or use the website or its services.

We reserve the right to update these Terms at any time by posting changes to this page. Continued use of the site following any changes constitutes your acceptance of the updated Terms.

 

Section 1 — Eligibility & Online Store Terms

By using this website and purchasing from us, you confirm that:

• You are at least 18 years of age, or that you have obtained consent from a parent or legal guardian
• You are legally capable of entering into a binding contract
• All information and details provided to us (including registration and order information) are true, accurate, complete, and up to date.
• You will not use our products or services for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction (including but not limited to copyright laws)
• You will not transmit any worms, viruses, trojans, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your access to our Services.

 

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or access to the Service, without express written permission from us.

Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.

The headings used in this agreement are for convenience only and will not affect the interpretation of these Terms.

 

Section 3 — Consumer Guarantees (NZ & AU Law)

New Zealand: Our products and services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA) and the Fair-Trading Act 1986 (FTA). You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Australia: Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service is intended to limit or exclude rights you have under applicable consumer protection legislation.

 

Section 4 — Accuracy of Product Information & Pricing

We take every measure to provide accurate product descriptions, images, and pricing. However:

• Individual differences between devices (e.g., monitor colour calibration, browser settings) are outside our control. We cannot be held responsible for differences in colour between images and actual products.
• Prices displayed on this site are current at the time of display and are subject to change without notice.
• We do not warrant that product descriptions, pricing, or other website content is always accurate, complete, reliable, or error-free.
• We reserve the right to correct errors and update information, prices, and descriptions at any time without notice
• If pricing errors are discovered after an order has been placed, we will contact you prior to processing and provide you with the option to proceed at the correct price or cancel

 

Section 5 — Orders & Contract Formation

By placing an order on this website, you:

• Agree to the terms and price specified at checkout, including any delivery or other applicable charges.
• Acknowledge that your offer to purchase may be accepted or rejected by us for any reason, including unavailability of product, an error in price or product description, or an error in your order.

A binding contract between you and us is formed only when:

1. Payment has been received in full; and
2. We send you an order confirmation to your nominated email address.

We reserve the right to cancel any accepted order where we have reasonable grounds (e.g., suspected fraud, pricing error, stock unavailability). In such cases a full refund will be issued.

 

Section 6 — Modifications to Service & Prices

Prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

 

Section 7 — Billing & Account Information

We reserve the right to refuse, limit, or cancel any order at our sole discretion — including orders from the same customer, same credit card, or same billing/shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including email address and credit card details, so we can complete your transactions and contact you as needed.

Section 8 — Delivery & Loss or Damage in Transit

We take every care in packing and dispatching your purchase. However:

• We are not responsible for loss or damage to goods caused by circumstances outside our reasonable control, including acts of God, war, flood, fire, labour disputes, civil commotion, or governmental actions.
• We are not responsible for loss of items that are wrongfully signed for and accepted by a third party at the delivery address
• Risk in goods passes to you upon delivery to the address you specified at checkout.

Where loss or damage occurs due to our error or negligence, your rights under the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law (AU) are not affected.

Section 9 — Returns & Refunds

In addition to your statutory rights under the Consumer Guarantees Act 1993 (NZ) and Australian Consumer Law (AU), we offer the following returns policy:

• Please review our full Returns Policy here.
• Any promotional discounts applied to a purchase will not be reapplied on subsequent purchases if goods are returned.
• Refunds for returned goods purchased with a promotional code will be credited for the original amount paid, to the original payment method.

 

Section 10 — Gift Cards

• E-gift cards are redeemable on our website(s) only.
• Gift cards expire three years from the date of purchase, unless otherwise required by law.
• Gift cards are non-refundable and cannot be exchanged for cash, unless required by applicable law (including the ACL or CGA).
• Gift cards cannot be used to purchase another gift card.
• Gift cards are redeemable as full or part payment against any purchase

 

Section 11 — Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for:

• The content, accuracy, or practices of any third-party website.
• Any harm or damages related to your purchase or use of goods, services, or content from third-party websites.

We recommend you carefully review the terms and privacy policies of any third-party site before engaging in any transaction.

 

Section 12 — Prohibited Uses

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws.
• Use the website in any way that interrupts, damages, impairs, or renders it less efficient.
• Transfer files that contain viruses, trojans, or other harmful programs.
• Access or attempt to access other users' accounts or penetrate the website's security measures.
• Transmit defamatory, obscene, harassing, threatening, or abusive content.
• Advertise or promote third-party or your own products or services (including spam).
• Use the website for any purpose other than personal, non-commercial use.

We reserve the right to suspend, restrict, or terminate your access to the website at any time without notice if we have reasonable grounds to believe you have breached these Terms.

Section 13 — User Comments, Feedback & Submissions

Any comments, creative ideas, suggestions, or other materials you submit to us (collectively, "Submissions") may be used by us at any time, without restriction, for any purpose, including editing, copying, publishing, or distributing, without compensation to you.

We may monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, or otherwise objectionable, or that violates these Terms or any party's intellectual property rights.

 

Section 14 — Social Media & User Generated Content

You own all content and information you post or share using our designated hashtag(s).
By using our designated hashtag(s) or submitting User Generated Content (UGC), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual licence to reproduce, display, perform, distribute, and otherwise use your content in connection with our website and digital marketing purposes (including websites, social media, email communications, and other media).

You warrant and represent that:

• You own all rights to your UGC or have the right to grant us the above licence.
• You have permission to use the name and likeness of any person shown in your UGC.
• Your UGC does not infringe any intellectual property, privacy, or publicity rights of any third party.
• You will indemnify us against any losses, liabilities, claims, or expenses (including legal fees) arising from any breach of these warranties.

We may refuse to accept, transmit, or use any UGC for any reason. We are not obligated to use your UGC.

Copyright / IP Infringement: If you believe any content on our site infringes your intellectual property rights, please notify us in writing with:

• Identification of the copyrighted work.
• Identification of the infringing material and its location on our site.
• Your contact information.
• A statement of good faith belief that the use is not authorised
• A statement, under penalty of perjury, that the above information is accurate and that you are authorised to act on behalf of the copyright owner

Section 15 — Competitions & Promotions

1. By entering any promotion or competition, you agree to these Terms and any specific competition terms.
2. Competitions are open to residents of Australia and New Zealand only, unless otherwise stated, and exclude employees and associates of Compendium Group and related companies.
3. To enter, you must have internet access and a genuine social media account.
4. Winners will be selected at random from all eligible entries. Our decision is final.
5. No purchase is necessary to enter, unless otherwise stated.
6. Prizes are non-refundable, non-transferable, and no cash alternative will be offered.
7. By entering a competition, you agree to opt-in to receive electronic marketing from us. You may unsubscribe at any time.
8. We collect personal data from entrants in accordance with our Privacy Policy. We will not share your details with third parties without consent.

 

Section 16 — Promotional Offers & Discount Codes

• One code per customer; one use only.
• Offer excludes gift cards unless otherwise stated.
• Codes are valid online only.
• Codes are valid on full-price lines only, unless otherwise stated.
• Codes are valid for the period stated at time of issue.
• Codes cannot be used in conjunction with other offers, discounts, or promotions unless otherwise stated.
• In the event of a return, refunds will be credited for the original amount paid.
• Promotional discounts apply to the original purchase only.
• This offer is not exchangeable for cash.
• We reserve the right to amend or cancel any promotion at any time

 

Section 17 — Privacy & Data Collection

We collect, hold, use, and disclose your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

New Zealand: We comply with the Privacy Act 2020 (NZ) and the information privacy principles contained therein.

Australia: We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You have the right to access and correct personal information we hold about you. To exercise these rights or raise a privacy concern, please contact us using the details in Section 21.

 

Section 18 — Mobile (SMS) Terms of Service

By consenting to our SMS/text messaging service, you agree to receive recurring SMS messages from us through your wireless provider to the mobile number you provided, even if your mobile number is on a Do Not Call register.

• We do not charge for the SMS service, but standard carrier message and data rates may apply.
• You may opt out at any time by texting STOP to our number or clicking the unsubscribe link in any message.
• For support, text HELP or contact us via the details in Section 21.
• We are not liable for failed, delayed or misdirected messages

 

Section 19 — Termination

Your ability to purchase from this website may be terminated by us at any time without notice.

You may terminate your use of the Service at any time by ceasing to use the website or notifying us that you no longer wish to use the Service.

 

All obligations and liabilities incurred prior to termination survive the termination of these Terms. All disclaimers and limitations of liability survive termination.

 

Section 20 — Limitation of Liability

To the maximum extent permitted by applicable law (including the Consumer Guarantees Act 1993 (NZ) and Australian Consumer Law (AU)):

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
• Our total liability to you for any claim arising out of or in connection with these Terms or your use of the website shall not exceed the amount paid by you for the relevant goods or services.
• We make no warranty that the website will be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under applicable consumer protection law.

 

Section 21 — Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand and Australia, as applicable depending on your country of residence.

• For New Zealand customers: these Terms are subject to New Zealand law and the non-exclusive jurisdiction of New Zealand courts.
• For Australian customers: these Terms are subject to Australian law and the non-exclusive jurisdiction of Australian courts.

In the event of a dispute, we encourage you to contact us first to resolved the matter informally.

 

Section 22 — Entire Agreement & Severability

These Terms of Service, together with our Privacy Policy, Returns Policy, and any other policies or rules posted on this site, constitute the entire agreement between you and us with respect to the Service, and supersede all prior agreements, communications, and proposals.

 

If any provision of these Terms is found to be invalid, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Section 23 — Contact Information

Questions about these Terms of Service should be sent to: Compendium Group

📧 support@compendiumltd.com

🌐 https://www.compendiumltd.com/

Last updated: 19 August 2026
 

1.    About This Policy

This Privacy Policy explains how Compendium Group ("we", "us", "our") collects, uses, stores, discloses, and protects your personal information when you visit our website(s) or purchase from us.

We are committed to protecting your privacy and complying with all applicable privacy legislation, including:

New Zealand: The Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs) contained therein. Note: The Privacy Act 2020 replaced the Privacy Act 1993 and came into force on 1 December 2020.

Australia: The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (Schedule 1). We also comply with the Spam Act 2003 (Cth) and the Telecommunications Consumer Protections Code in relation to electronic marketing.

By visiting our website(s) and/or purchasing from us, you agree to the collection and use of your personal information as described in this policy.

2.    Who We Are (Owner & Data Controller)

Compendium Group operates this website.

• Registered in: Australia & New Zealand
  
• ABN: 59 142 514 492
• NZBN: 9429041019429
• Registered address NZ: 29A Woodside Avenue, Northcote, Auckland, NZ 0627
• Registered address AU: 1/60 Currumbin Creek Rd, Currumbin Waters, QLD AU 4223
• Privacy contact email: support@compendiumltd.com
  

If you have questions or concerns about how we handle your personal information, please contact us at the email above.

3.    What Personal Information We Collect

We may collect the following types of personal information:
 
Information you provide directly:

• First and last name
• Email address
• Phone number (including mobile number)
• Delivery and billing address
• Payment information (processed securely — we do not store full credit card details)
• Account login credentials
• Communications you send us (e.g., emails, live chat, social media messages)
• Competition or raffle entry information
  

Information collected automatically:

• IP address
• Browser type and version
  
• Device type and operating system
• Pages visited and time spent on our website
• Referring to website or source
• Cookies and tracking data (see Section 7)
• Purchase history and browsing behaviour on our site

Information from third parties:

• Social media platforms (where you interact with our accounts)
• Third-party analytics and advertising services (e.g., Google Analytics, Meta Pixel)
• Payment processors

We will, wherever possible, collect personal information directly from you.

4.    How We Collect Personal Information

We collect personal information when you:
   

•  Visit or browse our website(s)
• Create an account or register with us
• Make a purchase
• Subscribe to our email or SMS marketing
• Enter a competition or promotion
• Contact our customer service team
• Submit a review or user-generated content
• Interact with our social media accounts
• Participate in surveys or research

5.    How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders, including payment and delivery
• Verify your identity
• Create and manage your account
• Respond to your enquiries and provide customer support
• Send you order updates, shipping notifications, and service communications
• Send you marketing and promotional communications (only where you have consented, or as otherwise permitted by law)
• Personalise your experience on our website(s)
• Improve our website, products, and services through analytics and research
• Conduct statistical analysis (on an anonymised basis where possible)
• Detect and prevent fraud or other illegal activity
• Comply with our legal obligations
• Enforce our Terms of Service and other agreements
• For any other purpose you have authorised

NZ note: Our use of your personal information is consistent with the purpose(s) for which it was collected, as required by the Privacy Act 2020 (NZ) IPP 10.

AU note: We will only use personal information for the primary purpose for which it was collected, a directly related secondary purpose, or where you have consented, as required under APP 6.

6.    Disclosing Your Personal Information

We do not sell your personal information. We may share your personal information with:

• Service providers and business partners who assist us in operating our website and providing our services, including:
  • IT infrastructure and hosting providers (e.g., Shopify Inc.)
  • Email and SMS marketing platforms (e.g., Klaviyo)
  • Payment processors
  • Logistics and delivery providers
  • Analytics and advertising platforms (e.g., Google, Meta)
  • Tag management services
• Regulatory or government authorities where required or permitted by law (e.g., NZ Police, Australian Taxation Office, Office of the Australian Information Commissioner)
• Legal and professional advisers (e.g., lawyers, accountants) under strict confidentiality obligations
• Other parties where you have specifically authorised disclosure

All third-party service providers are required to handle your personal information in accordance with applicable privacy law and our instructions. We will not send you promotional communications from third parties without your consent.

Cross-border disclosure: Some of our service providers operate outside of New Zealand and Australia (e.g., Shopify Inc. is based in Canada; Klaviyo is based in the United States). Where we disclose your personal information to overseas recipients, we take steps to ensure those recipients are subject to comparable privacy protections, consistent with our obligations under:

• Privacy Act 2020 (NZ), IPP 12 (Disclosure of information outside New Zealand)
• Privacy Act 1988 (Cth), APP 8 (Cross-border disclosure of personal information)

7.    Cookies & Tracking Technologies

What are cookies?
A cookie is a small file placed on your device when you visit our website. Cookies help us analyse web traffic, remember your preferences, and personalise your experience.

Types of cookies we use:

• Session cookies: Remember your login and shopping basket during your visit. These expire when you close your browser.
• Persistent cookies: Remember your preferences for future visits.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing/advertising cookies: Enable us to show you relevant advertising across other websites (retargeting).
  

Online Behavioural Advertising

We use third-party advertising services (including Google Ads and social media advertising platforms such as Meta) which may use cookies, tracking pixels, and similar technologies to:

•  Serve advertising on our behalf across other websites
• Track the effectiveness of our marketing campaigns
• Collect anonymised data (such as your IP address and website interaction data) for retargeting purposes

 
Opting out of behavioural advertising does not mean you will stop seeing online ads - it means ads will no longer be personalised based on your browsing behaviour.

• Google Ads opt-out: Visit Google's advertising opt-out page
• Meta (Facebook/Instagram) opt-out: Manage your ad preferences in your Meta account settings
• General opt-out: Visit www.youronlinechoices.com (AU/NZ) or www.aboutads.info/choices

Managing cookies

You can accept or decline cookies by modifying your browser settings. Declining certain cookies may affect your experience on our website (e.g., items may not be saved in your cart).

NZ & AU requirement: Where we use cookies for advertising or tracking purposes beyond what is strictly necessary, we will present you with a cookie consent notice on your first visit, in accordance with our obligations under the Privacy Act 2020 (NZ) and the Privacy Act 1988 (Cth).

8.    Third-Party Platforms & Hosting

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We also use the following platforms that may collect and process your personal information:

Platform	Purpose	Privacy Policy
Shopify Inc.	Website hosting & e-commerce	shopify.com/legal/privacy
Klaviyo Inc.	Email & SMS marketing, newsletter management	klaviyo.com/legal
Google LLC	Analytics & advertising	policies.google.com/privacy
Meta Platforms Inc.	Social advertising & retargeting	facebook.com/privacy/policy
Cin7	ERP & CRM System	https://www.cin7.com/legal/privacy-policy/

Each of these platforms has its own privacy policy. We encourage you to review them.

9.    Marketing Communications

Email marketing

We will only send you marketing emails where you have opted-in to receive them, or where we are otherwise permitted to do so under applicable law.
You can unsubscribe from our marketing emails at any time by:

• Clicking the "Unsubscribe" link in the footer of any marketing email; or

Contacting us at support@compendiumltd.com
 
AU note: We comply with the Spam Act 2003 (Cth), which requires that all commercial electronic messages include a functional unsubscribe mechanism and are sent only with consent.

NZ note: We comply with the Unsolicited Electronic Messages Act 2007 (NZ), which imposes similar requirements.

SMS / Text marketing

By providing your mobile number at checkout, subscribing via our subscription form, or opting in via keyword, you consent to receive:

• Order and delivery notifications
• Abandoned cart reminders
• Promotional text messages and marketing offers

You acknowledge that consent to receive SMS marketing is not a condition of purchase. To opt out of SMS marketing:

• Reply STOP to any text message from us; or
• Click the unsubscribe link included in any text message

We will not accept alternative opt-out methods (e.g., texting other words) as a valid opt-out. Standard message and data rates may apply.

10.    Protecting Your Personal Information

We take reasonable technical and organisational steps to protect your personal information from:

• Loss or theft
• Unauthorised access, use, or disclosure
• Modification or destruction

Measures include (but are not limited to):

• SSL/TLS encryption for data transmitted via our website
• Encrypted storage of payment information
• Access controls limiting staff access to personal information
• Regular security reviews
  

While we take every precaution, no internet transmission is completely secure. If you provide us with personal information over the internet, you do so at your own risk.

NZ requirement (Privacy Act 2020, IPP 5 & s113): We are required to notify the Office of the Privacy Commissioner and affected individuals in the event of a privacy breach that has caused, or is likely to cause, serious harm. We maintain an internal privacy breach response procedure to meet this obligation.

AU requirement (Privacy Act 1988, Part IIIC - Notifiable Data Breaches): We are required to notify the Office of the Australian Information Commissioner (OAIC) and affected individuals of eligible data breaches - that is, breaches likely to result in serious harm.

11.    Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Factors we consider include:

• The nature and sensitivity of the information
• The purposes for which it is held
• Legal and regulatory obligations (e.g., tax records, consumer law obligations)
• Contractual requirements

When personal information is no longer required, we will securely delete or anonymise it.

12.    Your Rights

New Zealand (Privacy Act 2020)
You have the right to:

• Access personal information we hold about you (IPP 6)
• Correct personal information that is inaccurate, incomplete, or misleading (IPP 7)
• Request that we stop using your personal information for direct marketing
• Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy rights

Australia (Privacy Act 1988 — APPs)
You have the right to:

• Access personal information we hold about you (APP 12)
• Correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
• Opt out of direct marketing at any time (APP 7)
• Request that we not use your information for direct marketing
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

How to exercise your rights
To access or correct your personal information, or to make a privacy complaint, please contact us at:

📧 support@compendiumltd.com
 
We will require evidence of your identity before processing any request. We will respond within a reasonable timeframe (and in any event within the timeframes required by applicable law).

If we are unable to correct your personal information, we will advise you of the reason and note your requested correction on the record.

13.    Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

14.    Third-Party Websites

Our website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

15.    Intellectual Property

All intellectual property rights in the content of this website — including copyright, designs, trademarks, and other material rights — belong to Compendium Group. You are granted no rights in relation to any of these intellectual property rights.

16.    Internet Use & Security

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. We cannot guarantee absolute security of data transmitted online.

17.    Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by:

• Posting the updated policy on this page with a revised "Last updated" date; and
• Where technically and legally feasible, notifying you via your registered contact details

Where changes affect the processing of your personal information in a way that requires your consent, we will seek your consent before implementing those changes.
We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

18.    Contact Us & Complaints

Compendium Group
 📧 support@compendiumltd.com
🌐 https://www.compendiumltd.com/

If you have a concern about how we have handled your personal information and you are not satisfied with our response, you may contact the relevant regulator:

Country	Regulator	Contact
New Zealand	Office of the Privacy Commissioner	0800 803 909 | www.privacy.org.nz
Australia	Office of the Australian Information Commissioner (OAIC)	1300 363 992 | www.oaic.gov.au